Last Updated: September 2026

At UNIZ, we take great care to ensure that our products are packed and delivered in good condition. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

1. Return Eligibility

Due to the nature of our food products, returns are generally not accepted once the product has been delivered and accepted, unless the product is:

  • Damaged during delivery
  • Defective or compromised
  • Incorrectly delivered
  • Missing from the order
  • Received in a condition that makes it unsuitable for consumption

2. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue, you may be required to provide:

  • Order number
  • Photographs or videos of the product and packaging
  • Description of the issue
  • Other relevant information requested by our support team

3. Refunds

If your refund request is approved, the refund will be processed to the original payment method used for the purchase, where possible.

The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

4. Replacement

Depending on the nature of the issue, UNIZ may offer:

  • Replacement of the affected product
  • Refund of the affected product
  • Another appropriate resolution

The final resolution will depend on the circumstances of the order and availability of the product.

5. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

6. Incorrect Address

UNIZ is not responsible for failed or delayed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

7. Non-Returnable Situations

Returns or refunds may not be provided for:

  • Change of mind after delivery
  • Incorrect product selection by the customer
  • Products damaged after delivery due to improper handling or storage
  • Products that have been opened or used, unless the issue relates to product quality or damage

8. Refund Processing

Once your request has been reviewed and approved, we will initiate the applicable refund.

Refund processing times may vary depending on the payment method, bank, or payment gateway.

9. Contact Us

For return or refund requests, please contact us with your order details:

UNIZ
Novel business park 57 13th crass Baldwins Koramangala Bangalore Karnataka India 560030
Email:uniznaturals@gmail.com
Phone: +917259462808